John Formica at Wheels and Thrills
Have you ever wondered how the Disney Company continues to produce a dynamic model of business excellence, leadership, customer experience, teamwork, marketing, hiring and an award winning customer focused working environment? Join us on 07/26/2021 at Wheels and Thrills in Owasso to hear from “Ex-Disney Guy” and former Disney leader, John Formica!
John is a leading authority in the service industry, team culture and business growth, as well as “The Disney Philosophy Expert and America’s & Australia’s Customer Experience Coach.” As a former successful Disney Leader, John will share his incredible experiences, real best practices and proven Disney success strategies, all in an inspiring and entertaining way, to help you create YOUR OWN “Magical” Disney-like
Experience and Team Culture. You will be engaged and empowered to achieve extraordinary results right away!
John's presentations touch on the following;
1. The 5 Keys to Build a Disney-like Customer Focused Culture in Your Organization.
2. Attract More Customers- Understand the Mind Set of Your Customers to Give Them What They Really Want!
3. Build Customer Loyalty For Life! - How to Emotionally Engage The Hearts and Minds of Your Customers to Love You.
4. The Magic Experience Begins With People!
5. Making Relationships and Connections More Memorable, Likable and Magical!
6. How to Find, Interview, Hire and Keep Only The Best People and Never Have a Bad Hire Again
7. “It’s Show Time”- How to Develop a Disney “On-Stage” Five Star Customer Experience.
8. Secrets to Create Disney-like Raving Fans- How to Be the “Top of Mind” Awareness in ANY Industry.
9. Develop a Remarkable Team Culture to Gain Loyal and Committed Employees All Working Together.
10. Learn Disney Leadership Strategies to Create a "Whistle While You Work" Team Environment, Reduce Turnover, Be
More Productive, Build Team Morale and Have Fun Every Day!
11. And Much More!