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  • Front Desk Associate - GEM

    La Quinta Inn & Suites Owasso OK
    Job Description
    GEM's are responsible for:

    - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.

    - Anticipate guests service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.

    - Speak to guests and co-workers using clear, appropriate and professional language.

    - Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

    - Thank guests with genuine appreciation and provide a caring farewell.

    - Process all guest check-ins by confirming reservations, assigning room, and activating room key - Process all payment types such as room charges, cash, checks, debit, or credit.

    - Process all check-outs including resolving any late disputed charges.

    - Answer, record, and process all guest calls, messages, requests, questions, or concerns.

    - Follow up with guests to ensure their requests or problems have been met to their satisfaction.

    - Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.

    - Supply guests with directions and information regarding property and local areas of interest.

    - Run daily reports, identify any special requests and check reports for accuracy.

    - Assign rooms according to guest request and preferences whenever possible.

    - Complete designated cashier and closing reports in the computer system.

    - Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

    - Complete shifts checklist.

    - Balance and drop receipts according to accounting specifications.

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